Terms and conditions | Booking conditions

The small print might not be the most exciting read, but it’s important! Our booking conditions explain our policies, procedures, and the details of the contract between you and the property owner. Crescent Rentals arranges holiday rentals on behalf of the owner, and if you have any questions or need advice, we’re here to help—just reach out!

1.Definitions

1.1 The following definitions and rules of interpretation apply in these conditions:

Crescent Rentals: Crescent Rentals Limited registered in England and Wales with company number 15431527.

Booking Confirmation: the confirmation of booking provided by email to the Customer when booking has been accepted.

Booking Deposit: 50% of the full rental fee, provided that the booking is submitted more than 6 weeks before the start date. After 6 weeks before the start date, payment will be required in full.

Booking Form: the booking from completed by, or on behalf of the Customer.

Customer: the person who submits the Booking Form.

Conditions: there booking conditions.

End date: the last day of the rental period.

Event outside Control: any act or event beyond Crescent Rentals or the Owner’s reasonable control, including without limitation fire, explosion, storm, flood, subsidence, epidemic or other natural disaster, any law or any action taken by a government or public authority, including without limitation, imposing restrictions on movement or quarantine.

Guests: the people that occupy the Property subject to these Conditions.

Housekeeper: the person appointed by the Owner or Crescent Rentals, who is responsible for the cleaning of the property.

Inventory: the inventory of fixtures, furniture and effects at the Property, a copy of which will be held with Crescent Rentals.

Optional Extras: additional items which may be available at the Property (and charged separately) if confirmed in the Booking Confirmation.

Owner: the owner(s) of the Property.

Property: the house and garden (if any) identified in the Booking Confirmation together with the fixtures, furniture and effects which may be specified in the Inventory.

Rental Fees: the total amount due from a Customer in respect of a booking of the Property.

Rental Period: the rental period specified in the Booking Confirmation.

Start Date: the first day of the Rental Period.

Website: Crescent Rentals’ website currently located at www.crescentrentals.co.uk

2.General

2.1 Crescent Rentals act as an agent for the Owner. The rental arrangements are made by Crescent Rentals, on behalf of the Owner and the contractual relationship is formed direct between the Owner and the Customer.

2.2 Crescent Rentals will, on request, provide the name and address of the Owner to the Customer, or act as a forwarding address for the Owner.

3.Duration and times of rental

3.1 The rental periods are for a maximum of 4 weeks and commence at 4:00pm on the start date and end at 10:00am on the end date, unless otherwise agreed in writing by Crescent Rentals.

3.2 The Rental period cannot be exceeded unless Crescent Rentals give prior written approval. The Customer will be liable for any cost, of whatever nature, incurred as a result of any unauthorised extension.

4. Deposit

4.1 If booking is made 6 weeks or more before the Start Date, a Booking Deposit is payable. The Booking Deposit shall be paid by the Customer at the time of Crescent Rentals accepting the booking.

4.2 If a booking is made less than 6 weeks before the Start Date, the full Rental Fees, plus any additional charges (such as additional charges for Optional Extras) must be paid at the time of Crescent Rentals accepting the booking.

4.3 The Customers submission of a Booking Form is an offer to book the Property. If the Property is available on the requested dates, Crescent Rentals will send a Booking Confirmation to the Customer. On receipt of payment a binding contract , incorporating these conditions, will come into existence.

4.4 Crescent Rentals reserve the right to refuse a booking, including where the Customer has used abusive , derogatory, inappropriate or offensive language (whether in respect of the current booking or a previous booking) when communicating with Crescent Rentals employees and representatives. If Crescent Rentals refuses a booking, the Deposit and any additional charges paid by the Customer will be refunded to the Customer immediately.

5.Final payment

5.1 Unless otherwise agreed in writing by Crescent Rentals, the Rental Fees shall be set out on the website at the time of submitting the Booking Form.

5.2 Subject to clause 7, as soon as the Booking Confirmation is sent, the Customer is responsible for payment of the balance of the Rental Fees in accordance with clause 5.3, together with any additional charges.

5.3 Payment of the Rental Fees and additional charges are due to Crescent Rentals 6 weeks before the Start Date (the “Due Date”) and non-payments by the Due Date may be treated as a cancellation.

5.4 If the balance of Rental Fees is not paid by the Customer on the Due Date, then the Customer will be deemed to have cancelled their booking and Crescent Rentals shall retain the Booking Deposit.

5.5 Crescent Rentals shall not be responsible for sending reminders of the Due Date. The Due Date will be sent out on the Booking Confirmation.

6.Changing a booking

6.1 Once a Booking Confirmation has been sent, the booking can only be changed to another Property by cancelling the original booking in accordance with clause 7.

6.2 The Rental Period may not be changed by the Customer within 6 weeks of the Start Date. Any other changes to the Rental Period are subject to approval by Crescent Rentals and the Owners.

7.Cancellation

7.1 A booking can only be cancelled prior to the Start Date.

7.2 If a Customer wishes to cancel the booking, it must notify Crescent Rentals in writing (defined as “Cancellation Notice” under clause 7. Cancellation).

7.3 In all circumstances, where cancellation under clause 15 ‘Non-availability of Property’ occurs then those terms apply and not 7.4, 7.5 or 7.6 below.

7.4 If a Customer has been offered and paid a fee in order to benefit from Cancel Anytime (this would be shown on the Booking Confirmation) then the cancellation terms under clause 7.5 are applicable, otherwise the terms under clause 7.6 will apply.

7.5 In the event that a Cancellation Notice is received by Crescent Rentals prior to 10am on the Start Date and the benefits of Cancel Anytime apply, then Customers will be refunded all amounts paid (excluding the Cancel Anytime Fee and the cancellation and curtailment insurance product fee) in the event of the Customer cancelling the booking other than when the following apply:

• Warfare, rioting, civil commotion and acts of terrorism (and threat thereof); or

• A restriction to travel as advised or legislated by any Government or local Government authority arising from any epidemic or pandemic as declared by the World Health Organisation (WHO).

This clause is not applicable if the Customer breaches any other terms of these Booking Conditions.

7.6 In the event that a Cancellation Notice is received by Crescent Rentals, a cancellation charge is payable depending on the number of days before the Start Date. The amount payable is set out below:

0-28 days before the Start Date - 100% Cancellation Charge (as percentage of the Rental Fees).

29-42 days before the Start Date - 50% Cancellation Charge (as percentage of the Rental Fees).

43 days or more before the Start Date - 5% Cancellation Charge/Admin fee (as percentage of the Rental Fees).

7.7 Crescent Rentals strongly recommends that Customers and Guests take out cancellation insurance in relation to their booking.

8. Optional Extras

If the Property offers Optional Extras, they are listed on the Website and will be charged at the rates shown on the Website.

9. Price Changes

9.1 Crescent Rentals reserve the right to amend prices on the website due to errors or omissions, but such changes shall be notified to the Customer as soon as possible and the Customer shall be able to end the contract if the amended price is significantly higher than the original price quoted.

9.2 Subject to clause 23, if there are any changes in the rate of VAT between the date the Customer submits a booking and the date of the Booking Confirmation, Crescent Rentals will adjust the rate of VAT and the Customer agrees to pay the applicable rate.

10. Method of payment

All payments made to Crescent Rentals may be made by cash, credit card, debit card or electronic bank transfer.

11. Overseas bookings

Customers located outside of the UK shall pay in Pounds Stirling by Mastercard, Visa Card, or by international electronic transfer. Any charges for payments from overseas will be passed on to the Customer.

12. Eligibility

Crescent Rentals are essentially providing family holidays and it is our policy not to accept groups of people under the age of 18 years.

13. The holiday

The Customer and Guests have the right to occupy the Property for a holiday only (within the meaning of Schedule 1, paragraph 9 of the Housing Act 1988)

14. Customer obligations

The Customer agrees:

14.1 To pay for all additional utilities and fuel incurred during the Rental Period and not included in the Rental Fees; for example excessive heating use.

14.2 To report to Crescent Rentals any damage, destruction, loss, defect or disrepair affecting the Property or items listed on the Inventory (if any) as soon as it comes to the attention of the Customer.

14.3 To pay for any losses or damages to the Property caused by a Guest. If it is proven that damage is directly attributed to the Customer or Guests the Crescent Rentals, on behalf of the Owner, have the right to reclaim any costs incurred up to the sum of £350 from the card the Customer used to pay the Rental Fees. If it necessitates an insurance claim by the Owner, the Customer may be contacted directly by the insurance underwriters to recover the cost of the claim. All damage or breakdowns must be reported immediately so issues can be put right before the arrival of the next guests.

14.4 To take good care of the Property and leave it in a clean and tidy condition at the End Date. A cleaning service is not provided during the Rental Period unless otherwise agreed in writing by Crescent Rentals. If the Owner is dissatisfied with the condition of the Property at the End Date, they reserve the right to refuse to accept subsequent bookings from that Customer. If a Customer is excluded from two or more Properties by different Owners, then Crescent Rentals reserve the right to refuse to accept bookings from that Customer, at any other Property;

14.5 To permit the Owner and Crescent Rentals reasonable access to the Property at all times without notice;

14.6 Not to part with possession of the Property, or share it, except with Guests identified on the Booking Confirmation;

14.7 Not to sell or transfer the booking to another party without Crescent Rentals’ prior written consent;

14.8 To ensure that only the Guests who are identified on the Booking Confirmation occupy the Property. The Customer further agrees that a cot may only be occupied by a child aged 24 months or less at the Start Date;

14.9 Not to smoke, use e-cigarettes, vapes, or any other smoking or vaping devices at the Property or cause damage or annoyance or become a nuisance to occupants of adjoining premises;

14.10 To only use the designated parking spaces allocated (if any). Unless otherwise stated, all parking spaces shall only accommodate an averaged-size car (e.g. a family hatchback). The Owner and Crescent Rentals accept no liability for additional costs incurred if an alternative space is required or if the Customer or Guest’s vehicle is damaged;

14.11 To at all times behave in a respectful and polite manner to the Owner, Crescent Rentals and its employees and representatives;

14.12 To not use any abusive, derogatory, inappropriate or offensive language when communicating with the Owner, Crescent Rentals or its employees and representatives;

14.13 To not charge the Customer or Guest’s electric or hybrid bike or vehicle, at the Property unless it is described as offering an electric vehicle charging point or charging facilities on the website. The Customer and Guests further agree that they shall not use a normal domestic power socket to charge and electric or hybrid vehicle as this may cause safety risks and damage to the Property;

14.14 To ensure that any third party service providers (e.g. caterers and private chefs) have taken out insurance policies to cover all risks associated with the services they are providing;

14.15 To not use or light candles within the Property. This is to prevent potential fire hazards and ensure safety of all Guests;

14.16 To indemnify Crescent Rentals, it’s employees and representatives from and against all claims, damages, losses, and expenses, including legal fees, arising out of, or resulting from the Customer or Guest’s occupancy and use of the Property, including but not limited to any claims brought by third parties. This indemnification obligation shall survive the termination of this agreement; and

14.17 That notices (including notices in proceedings) must be served on the Owner at the following email address:

C/o Crescent Rentals Ltd - crescentrentalsnqy@gmail.com

15.Non-availability of Property

15.1 The Owner will not be liable or responsible for any failure to perform, or delay in performance of, any of their obligations in these Conditions that is caused by an Event Outside Control.

15.2 If an Event Outside Control takes place that affects the availability of the Property during the Rental Period, the Customer will be contacted as soon as reasonably possible and the Owner’s obligations under these Conditions will be suspended and the time for performance will be extended for the duration of the Event Outside Control. Where the Event Outside Control results in the Property becoming unavailable during the Rental Period, the Customer may end the contract and payments will not be refunded.

16.Liability

16.1 Nothing in these Conditions excludes or limits the liability of Crescent Rentals or the Owners for;

i. Death or personal injury caused by Crescent Rentals’ or the Owners’ negligence; or

ii. Any matter which it would be illegal for Crescent Rentals or the Owners to exclude or attempt to exclude their liability.

16.2 If the Owner fails to comply with these Conditions, the Owner is responsible for losses which are a foreseeable result of their breach of these Conditions or their negligence, but the Owner is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the breach or if it was contemplated by the parties at the time the parties entered into a binding contract.

16.3 The Owner is not liable for business losses. The Owner only lets the Property for domestic and private use. If the Customer, or a Guest, uses the Property for any commercial or business purpose the Owner will have no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity.

17.Property descriptions

17.1 Some of the information on the website relates to shops, amenities and public houses in the surrounding area. Closure of such premises and other changes to external facilities are outside Crescent Rentals’ control. If Crescent Rentals is aware of any material changes at the time of the Customer’s booking, then it shall endeavour to inform the Customer of these changes. However, this information is provided for general information purposes and is not intended to amount to advice on which the Customer and Guests should rely. Although Crescent Rentals make reasonable efforts to ensure the information on the website is correct and up to date, it makes no representations, warranties or guarantees, whether express or implied, that the content on the website is accurate, complete or up to date.

17.2 The Properties offering WiFi will have this information detailed in their description on the website. The provision of WiFi is subject to availability and network conditions.

18.Complaints

18.1 All complaints must be notified to Crescent Rentals as soon as reasonably practicable, as Crescent Rentals may be required to carry out an on-the-spot investigation of the Property and if necessary, request the Owner to take remedial action. All Customers have a legal obligation to mitigate their losses.

18.2 The Customer agrees that Crescent Rentals and the Owner shall be given the opportunity of investigating the complaint within a reasonable time and the opportunity to correct the issues during or after the rental period.

18.3 Crescent Rentals cannot accept responsibility for any legislation relating to dogs not being permitted on beaches.

19.Pets

19.1 Pets are only permitted at the Property with the prior written consent of Crescent Rentals and the Owner and are subject to any additional conditions imposed by Crescent Rentals and the Owners. If pets are permitted, the Customer agrees that they shall be kept under control and exercised away from the Property.

19.2 Pets are not permitted in the bedrooms or on the furniture in the Property and neither Crescent Rentals nor the Owners can accept responsibility for their safety. Pets must not be left in the property unsupervised as this can result in considerable damage to the Property and distress the pet. A charge will be made for each pet and will be set out on the booking form.

19.3 Where the description of the Property states “Regret no pets”, or the Property does not accept pets or otherwise restricts the keeping of pets at the Property, Crescent Rentals or the Owners cannot guarantee that there have been no pets previously kept at the Property.

20.Assistance dogs

Crescent Rentals welcome assistance dogs, but where the Property does not ordinarily accept a dog, Crescent Rentals (as an agent acting on behalf of the Owner) must verify whether the Property can accommodate dogs with the Owner before issuing the Booking Confirmation.

21.Inventory

Where an Inventory is provided, any discrepancies are to be reported to the Owner, Housekeeper or Crescent Rentals within 24 hours of the Start Date, otherwise the Inventory will be deemed to be correct.

22.Bed linen and towels

Linen and towels are changed at the End Date. If the Customer requires fresh linen and towels during the Rental Period, they shall contact Crescent Rentals and Crescent Rentals may agree to provide fresh linen and towels subject to the payment of an additional charge.

23.VAT

Many of the Owners are not registered for VAT, in which case no tax is payable. Where VAT is payable the tax is included in the Rental Fees.

24.Breach of contract

24.1 If there is a substantial breach of any of these Conditions by the Customer or any Guests including a breach of clauses 14.11 and 14.12, the Owner or Crescent Rentals reserve the right to re-enter the Property and terminate (i.e. bring to an end) the contract that exists in relation to the Property and may leave the Property.

24.2 If there is a substantial breach of any of these Conditions by Crescent Rentals, or the Owners, then the Customer has the right to terminate (i.e. bring to an end) the contract that relates to the Property and may leave the Property.

24.3 Ending the contract by either Crescent Rentals, the Owner or the Customer does not affect that party’s other rights and remedies.

25.Personal data

25.1 The Owner shall collect the names (first names and surnames), addresses and, if the Guest is under eighteen years of age, the age of the Guests (‘Contact Data”). The Owner will process the Contact Data:

i. to verify the identity of the Customer and Guests who will be occupying the Property;

and

ii. To contact the Customer and Guests by post with information about the Owner’s Property.

25.2 The legal basis for processing the Contact Data is the performance of a contract and the Owner’s legitimate interests.

25.3 The Owner may pass this personal information to Crescent Rentals and other third party service providers (acting as the Owner’s agent) for the purpose of completing the booking and supplying the Property to the Customer and Guests.

25.4 Crescent Rentals also obtain the Customer’s personal information in the course of the sale, or negotiations for the sale, to the Customer. Crescent Rentals may contact the Customer by electronic means (email or text) with relevant information, offers and similar properties. If the Customer does not want Crescent Rentals to use their personal information in this way, they can opt out at any time by contacting Crescent Rentals or by using the links provided in the email. Crescent Rentals may also contact the Customer by postal means with marketing materials. If the Customer does not want Crescent Rentals to use their personal information in that way, they can opt out at any time by contacting Crescent Rentals.

25.5 Crescent Rentals may retain the Customers information for the period necessary to fulfil the purposes for which it was first collected unless a longer retention period is required or permitted by law.

26.Authority to sign

The Customer who completes the Booking Form agrees that:

26.1 They are authorised to accept these conditions on behalf of Guests, including those substituted or added after the Booking Confirmation is issued, and ensure that the Guests comply with these Conditions.

26.2 They are over eighteen years of age; and

26.3 They agree to take responsibility for the Guests occupying the Property, and to notify Crescent Rentals if they are not a Guest.

27.Priority

If there is any ambiguity or inconsistency in or between these Conditions and the information on the Website, these Conditions shall prevail.

28.Previous websites and conditions

The Website and these Conditions replace and supersede all previous Websites and Conditions.

29.Validity clause

In the event that a court finds that a condition (or part of a condition) in these Conditions is invalid, unenforceable or illegal, the other conditions shall remain in force.

30.Third party rights

The Owner and Customer do not intend that the contract between them should be enforceable by any person solely by virtue of the Contracts (Rights of Third Parties) Act 1999.

31.Governing Law and Jurisdiction

The contract between the Owner and the Customer shall be governed by the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have the exclusive jurisdiction to settle any dispute of claim arising out of or in connection with the contract or its subject matter or formation (including non-contractual disputes or claims).

32.Gift vouchers

Gift vouchers can be redeemed against a holiday booking with Crescent Rentals within 24 months of the date of issue and will expire such after date. Crescent Rentals shall not be responsible if this voucher is lost, stolen, damaged, impaired, corrupted, destroyed, deleted or used without permission. This voucher is not exchangeable, is non-transferable and is non-refundable. If the Rental Fees exceed the amount of the Gift Voucher, the balance must be paid by debit card, credit card or bank transfer. All bookings are subject to Crescent Rentals’ Booking Conditions.

To redeem a Gift Voucher, please email

crescentrentalsnqy@gmail.com